Snuggle Bedding Co (“we” and “us”) is the operator of (https://snugglebedding.co.nz/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Returns
2.1 Return Due To Change Of Mind
Snuggle Bedding Co will happily accept returns due to change of mind as long as a request to return is received by us within 3 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Snuggle Bedding Co) will refund the value of the goods returned by Store Credits but will NOT refund the value of any shipping paid including the shipping cost we have paid to the manufacturer to deliver goods.
Due to hygiene reasons unfortunately, we are unable to exchange or refund any Comforters, Mattress Toppers & Underlays, Duvet Inners or Pillows. Please choose carefully
2.2 Warranty Returns
Snuggle Bedding Co will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Snuggle Bedding Co to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
3. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched then no refunds will be accepted.
4. Customer service
For all customer service enquiries, please submit an enquiry at https://snugglebedding.co.nz/contact-us/
